Building A World Class Service Organization (Assessment Tool) (Winning in Service Markets, Band 13) - Softcover

Buch 13 von 13: Winning in Service Markets

Wirtz, Jochen

 
9781944659455: Building A World Class Service Organization (Assessment Tool) (Winning in Service Markets, Band 13)
Softcover
ISBN 10: 1944659455 ISBN 13: 9781944659455
Verlag: WS PROFESSIONAL, 2017

Inhaltsangabe

Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources. The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.

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Verlag
WS PROFESSIONAL
Erscheinungsdatum
2017
Sprache
Englisch
ISBN 10 
1944659455
ISBN 13 
9781944659455
Einband
Taschenbuch
Anzahl der Seiten
32
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
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Deutschland