Customer Service Rules!: 52 Ways to Create A Customer-Centric Business - Softcover

Gallegos, Don

 
9781938406393: Customer Service Rules!: 52 Ways to Create A Customer-Centric Business
Softcover
ISBN 10: 1938406397 ISBN 13: 9781938406393
Verlag: Brigantine Media, 2014

Inhaltsangabe

“The customer is not always right, but he or she is always the customer.” That’s customer service expert Don Gallegos’ mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos’ long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers’ problems, learning from the best customer service companies, and much more. Read one rule a week—or all 52 at once! Don Gallegos’ Customer Service Rules! is your guide to building a business centered on your customers.

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Über die Autorin bzw. den Autor

Don Gallegos is a speaker and consultant for businesses on the topic of customer service. He is the retired president of King Soopers, a large chain of supermarkets, now part of Kroger. His first book, Win the Customer, Not the Argument, was published in 2005 and is in its fourth printing. Gallegos is a native of Denver, Colorado, and is an active community philanthropist there.

Aus dem Klappentext

The customer is not always right, but he or she is always the customer. That's customer service expert Don Gallegos' mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos' long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers' problems, learning from the best customer service companies, and much more. Read one rule a week or all 52 at once! Don Gallegos' Customer Service Rules! is your guide to building a business centered on your customers.

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Verlag
Brigantine Media
Erscheinungsdatum
2014
Sprache
Englisch
ISBN 10 
1938406397
ISBN 13 
9781938406393
Einband
Taschenbuch
Zeichner
Hickner Steve
Anzahl der Seiten
104
Kontakt zum Hersteller
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