Dealing with Conflict & Confrontation by Helga Rhodes (2005) Audio CD

Inhaltsangabe

How to keep your cool, stand your ground, and reach a positive solution.

Conflicts are inevitable. Anger, grudges, hurt, and blame are not. In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed program will show you how.

Program Highlights:
* The 2 primary reasons conflicts occurr -- and how to see them coming
* Why people become enemies, and how to break the cycles that lead us to hostilities
* When conflict is good: 5 ways conflict can actually benefit you and your organization
* When it's OK to give in and when you should stand your ground
* How to "confront" people in a way that minimizes defensiveness and hostility
* Best ways to deal with dirty tactics, such as back stabbing, lying, and sabotage
* The 5 classic conflict-resolution strategies, and the pros and cons of each

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