This book is a solid, research-based introduction to the discipline of change management, and a primer to catalyze change leadership and competency in managers and executives. Change Management is a practical look at what it means to manage the people side of change, and gives the reader insight into best practices in this area.
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Jeff Hiatt is the founder and lead editor of the Change Management Learning Center, author of the books The Perfect Change and the Employee's Survival Guide to Change, and co-author of Winning with Quality. Jeff has led research projects with more than 2600 companies on change management and business process design. He trains on change management and coaches business leaders world-wide.Tim Creasey is a senior editor, contributor, and lead research analyst for the Change Management Learning Center. Tim spearheaded the most recent change management benchmarking study with more than 650 companies from over 51 countries.
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