Call Center Best Practices - Special operations ed - Softcover

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Prosci is an independent research and publishing company. At the forefront of business process design research, Prosci has involved more than 1000 companies in research and benchmarking studies over the past six years. Prosci's Online Learning Centers host more than 150,000 visits per month and have more than 26,000 tutorial participants. Prosci is one of the leading providers of research reports in the areas of business process reengineering and change management.

Prosci sponsors the Call Center Learning Center, a comprehensive Internet directory and reference site for call center managers. This learning center provides access to articles, case studies, best practices and international benchmarking studies. Prosci also hosts the BPR Online Learning Center, offering a complete index of business process improvement resources and benchmarking study reports.