With wit and warmth, Zoller and Preston understand that today's work force must exhibit professionalism to get the job in the first place and once in, hone their behaviors to create a competitive advantage in the marketplace for their employer. YOU DID WHAT, The Biggest Mistakes Professionals Make tells the reader, in detail, how to do it, starting with initial impressions and ends with reinforcing that "YOU" are the competitive advantage.
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As the business environment becomes more competitive, appropriate business protocol is crucial to your success. This book will enhance the way you do business by making you more aware and more confident in all business situations.From the Author:
Harvard University's Bureau of Vocational Guidance conducted a study of thousands of men and women who had been fired. The study showed that for every one person who lost a job for failure to do work, two persons lost jobs for failure to deal with other people successfully. Emerson said,"What you are shouts so loud in my ears, I cannot hear what you say." This book is meant to assist individuals who want to be successful and do not want small mistakes to stand in his or her way.
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