This step by step guide helps to identify what is important to you (myValues), translates this into a set of behaviours (myPractices), and supports you to apply the approach every day (myExperiences).
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Alan Williams is the founder and managing director of Serviceband Global. Alan coaches service-sector organizations acrosss the globe to deliver inspiring service for competitive advantage. He is a published author and speaker whose projects have delivered measurable business results across a balanced scorecard and have been recognized with industry awards.Alan thrives on leading the values-driven transformationof service, culture and behaviour and is an expert facilitatorof experiential learning workshops. His first co-authoredbook, The 31 Practices: Release the Power of Your Organization's Values... Every Day, received internationalcritical acclaim. Alan is a board member of BQF, a founder faculty memberof Culture University, a steering group member of the UK Values Alliance, and founder of the newly formed Global Values Alliance.
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