The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL® V3 Exam Candidates - Softcover

Rudd, Colin

 
9781906124205: The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL® V3 Exam Candidates
Softcover
ISBN 10: 1906124205 ISBN 13: 9781906124205
Verlag: BCS, The Chartered Institute for IT, 2010

Inhaltsangabe

Invaluable for IT professionals who have an ITIL Manager’s Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL V3 Expert in IT Service Management. The main focus of the book is the NEW content in ITIL V3 and the material that has changed. The book is closely aligned to the structure of the syllabus and can either be used as a learning aid for self study or as a revision aid within an accredited training course. An ITIL® Licensed Product.

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Über die Autorin bzw. den Autor

Colin Rudd has 35 years' IT industry experience and is internationally recognised as an authority on Service Management. Heavily involved in the development of the IT Infrastructure Library (ITIL), he is former President of the Institute of IT Service Management and is currently a Director of itSMF International and Chair of the itSMF Standards Management Board. He has delivered training and consultancy all over the world and has presented at many international industry conferences.

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Verlag
BCS, The Chartered Institute for IT
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
1906124205
ISBN 13 
9781906124205
Einband
Taschenbuch
Anzahl der Seiten
150
Kontakt zum Hersteller
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Verantwortliche Person
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