Clients, Pets, and Vets: Communication and Management (Pocket Practice Guides) - Softcover

Inhaltsangabe

As a veterinary student approaches the end of training, and then starts that first job in practice, there is a sense not only of achievement and fulfilment but also of terror and self-doubt. Few of us will ever again be as knowledgeable about all aspects of the care, diseases and treatment of horses, cows, sheep, pigs, cats and dogs as we were at the time of graduation. Unfortunately, there is a seventh species to contend with: the clients. The easiest way to look good to clients and instill confidence in them is to be older, but most graduates are going to have to wait a while to achieve this. This book provides advice and food for thought in the pitfall-strewn field of client management. By approaching and discussing various aspects of client handling and behaviour, it should help readers deal with the greatest challenge in veterinary practice.

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