Verwandte Artikel zu World Class It Service Delivery
Inhaltsangabe
Book by Wheatcroft Peter
Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.
Críticas
A mindset for how IT should engage with business. -- Gareth Morgan * Information Age * This is a well-constructed and thoroughly readable book. Packed with case studies and valuable real-world examples, this book should clarify and inform thinking for those that manage either side of the complex relationship between the business and the IT service provider, and should help move that relationship to the next level. * IT Training Magazine * This book provides a wide-ranging and balanced view of implementing a truly world-class service function. -- Aidan Lawes FBCS CITP FISM
Reseña del editor
'World Class IT Service Delivery' is a best practice guide to service management, exploring IT performance plus the cultural emphasis needed to attain world class levels, how to achieve certification and what the results should look like. It demonstrates the factors that enable organizations to achieve world class standards and the competitive advantage that it brings. Distinctively, 'World Class IT Service Delivery' not only covers what is required to reach these standards and how to go about achieving certification, but also explains what the results should look like and how your organization may be missing out. Peter Wheatcroft's book offers a shortcut to selling services more profitably whilst achieving results more quickly.
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
- VerlagBCS
- Erscheinungsdatum2008
- ISBN 10 1902505824
- ISBN 13 9781902505824
- EinbandTapa blanda
- SpracheEnglisch
- Anzahl der Seiten184
Suchergebnisse für World Class It Service Delivery
Beispielbild für diese ISBN
World Class IT Service Delivery
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Artikel-Nr. GOR003666567
Anzahl: 4 verfügbar
Foto des Verkäufers
World Class It Service Delivery
Anbieter: WeBuyBooks, Rossendale, LANCS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Artikel-Nr. wbs6084622177
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
World Class IT Service Delivery
Verlag:
BCS Learning & Development Limited, 2007
ISBN 10: 1902505824
ISBN 13: 9781902505824
Gebraucht
Softcover
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Very Good. illustrated edition. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Artikel-Nr. GRP72684511
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
World Class It Service Delivery
Verlag:
British Computer Society, 2007
ISBN 10: 1902505824
ISBN 13: 9781902505824
Gebraucht
Softcover
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:9781902505824. Artikel-Nr. 8743677
Anzahl: 1 verfügbar