What You Accept Is What You Teach: Setting Standards for Employee Accountability - Softcover

Cohen, Michael Henry

 
9781886624764: What You Accept Is What You Teach: Setting Standards for Employee Accountability
Softcover
ISBN 10: 1886624763 ISBN 13: 9781886624764
Verlag: Creative Healthcare Management, 2006

Inhaltsangabe

While everyone is accountable for their own behavior, leaders are ultimately responsible for employee performance. By setting their own standards of exceptional performance, managers teach their employees to accept accountability for their own actions and attitudes.What You Accept is What You Teach is the perfect how to guide for navigating the maze of challenging employee communication and performance problems. It is an excellent resource for developing a healthy culture of accountability and improved employee performance.

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Über die Autorin bzw. den Autor

Michael Henry Cohen is a nationally recognized workshop leader and consultant specializing in leadership and team development, organizational communications, employee relations, conflict management, and customer service. He has taught interpersonal communications, group process and organizational behavior at Northwestern, Roosevelt and Dominican Universities. He currently conducts leadership effectiveness programs for organizations throughout the United States.

Aus dem Klappentext

While everyone is accountable for their own behavior, leaders are ultimately responsible for employee performance. By setting their own standards of exceptional performance, managers teach their employees to accept accountability for their own actions and attitudes.What You Accept is What You Teach is the perfect how to guide for navigating the maze of challenging employee communication and performance problems. It is an excellent resource for developing a healthy culture of accountability and improved employee performance.Including: Exercises to develop customer service and teamwork standards Causes of poor performance Checklist for coaching and counseling Conversations for confronting the difficult employee Assertive fair-fighting techniques for employees Protocol for conflict management Performance improvement action plan Best leadership practices And many more

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Verlag
Creative Healthcare Management
Erscheinungsdatum
2006
Sprache
Englisch
ISBN 10 
1886624763
ISBN 13 
9781886624764
Einband
Taschenbuch
Anzahl der Seiten
190
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar