Now an insider takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way.
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Through interviews with past and present Disney employees, some of the business secrets and practices of this vastly successful empire are revealed.
"RON ZEMKE (Minneapolis, MN) is consultant to both Fortune 500 and small-business clients. He has had nine books published, including Delivering Knock Your Socks Off Service and Managing Knock Your Socks Off Service (both AMACOM), and Service America.
THOMAS K. CONNELLAN (Ann Arbor, MI) is a respected speaker on the behavioral aspects of quality, and an advisor to major corporations. He is also the author of four books and many articles."
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