Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management - Softcover

Gaudreau, Stephen D.; Bridge, Jacquelyn C.; Fisher, Eleanor R.

 
9781884015519: Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management

Inhaltsangabe

This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.

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Über die Autorin bzw. den Autor

Stephen D. Gaudreau is a co-founder of POWER, Inc. He has been developing and delivering training in the field of Total Quality Management since 1980 and has received numerous industry awards. His areas of expertise include developing executive teams, creating organizational human resource systems, and training teams on customerfocused quality improvement.

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Weitere beliebte Ausgaben desselben Titels

9781138464339: Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management

Vorgestellte Ausgabe

ISBN 10:  1138464333 ISBN 13:  9781138464339
Verlag: CRC Press, 2020
Hardcover