Customer Service Representative's Roles & Responsibilities: Pinpoint Customer Service Skill Development Training Series - Softcover

Inhaltsangabe

"Customer Service Representative’s Roles and Responsibilities" clearly defines the specific roles and responsibilities of a customer service representative. It helps customer service representatives to competently perform their tasks and assignments to improve service and increase customer satisfaction. Its unique advantage is to educate your employees to develop effective service skills by clearly understanding their specific role and responsibilities to professionally perform their jobs, manage their activities and increase their personal effectiveness, resulting increase service and performance levels. If you or your employees: display role confusion; are unable to manage action-oriented tasks; possess inferior people skills; are inflexible and rude, resulting in low levels of customer satisfaction: and deliver poor or inadequate customer service, then this book will help effectively solve these problems.

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