A systematic guide to restructuring management information systems (MIS) to meet the demands of a global economy. Under the shadow of IBM failures, the five co-authors examine the current needs of corporations and devise plans to implement systems that anticipate future trends, focusing on process transformation and enabling at lower "bottom line" costs with an eye toward integrating customer service with the company's imperatives. The volume introduces the reengineering methodology and architecture, detailing the tools, techniques, skills, and project control required for success. The appendices include worksheets and the text is liberally illustrated with flow charts. Annotation c. by Book News, Inc., Portland, Or.
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