Exceeding Customer Expectations: Find out what your customers want - and give them even more (Pathways) - Softcover

Nash, Susan

 
9781857035643: Exceeding Customer Expectations: Find out what your customers want - and give them even more (Pathways)

Inhaltsangabe

Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what constitutes customer service and gives a method which applies to situations of all sizes and types, from retail and hi tech to non-profit-making organizations.

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