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Inhaltsangabe
A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. Designed as a "one-stop" manual of techniques that should be equally effective in large or small libraries and information units, the emphasis is on how to make the best use of limited resources. The fully revised and expanded edition of this guide offers further advice on when and when not to use the Internet, how to deal with information overload and how to add value to answers by presenting them effectively. It also has a new chapter "Sign-off: what can we learn from this enquiry?" which looks at how new sources, gleaned from successfully completed enquiries, can be exploited to develop the information service even further.
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Über die Autorin bzw. den Autor
Tim Buckley Owen is Head of External Relations at the CILIP: the Chartered Institute of Library and Information Professionals. He was previously Communications Manager at Resource: the Council for Museums, Archives & Libraries, and before that Head of Policy and Communications at the Library and Information Commission. He has extensive experience of enquiry work at Westminster Central Reference Library, the City Business Library, and as Principal Information Officer at the London Research Centre. He is also active as a writer, editor and trainer.
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Success at the Enquiry Desk: Successful Enquiry Answering - Every Time
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Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,300grams, ISBN:9781856044776. Artikel-Nr. 3701705
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Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (The successful LIS professional)
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Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 6545-9781856044776
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Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (The successful LIS professional)
Anbieter: AwesomeBooks, Wallingford, Vereinigtes Königreich
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Paperback. Zustand: Very Good. Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (The successful LIS professional) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 7719-9781856044776
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