Managing Service Quality (Quality Management in Services, Vol 1) - Softcover

Inhaltsangabe

The series on Quality Management in Services offers an overview of current trends in research and shows a number of interesting perspectives in quality and management of service processes. Diverse points of view are presented that include marketing, organisational behaviour, operations and human resources.
This book is recommended to quality managers, researchers and students who are interested in empirical studies, models and tools which are useful for improving the quality of services.

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