Client Service for Law Firms - Softcover

The legal profession faces a future of uncertainty and increasing levels of competition. This practical book provides guidance on creating a client-centred culture that will help you to differentiate your firm in the market. It covers: - placing client service at the forefront of marketing and practice development strategy - understanding client needs and designing profitable services that meet them - creating value for clients in different types of client relationship - using financial information to inform a pricing strategy - the impact of the full implementation of the Legal Services Act 2007 from October 2011 - client-related risk management including complaints management - using Lexcel, the Law Society's practice management standard, as a catalyst for change towards client-focused management. Checklists, diagrams, chapter summaries and highlighted management implications make this an informative, value-for-money guide to delivering consistent client service.

Dr Heather Stewart MBA is a solicitor and management consultant who undertakes project work for firms and provides training on a wide range of practice management issues. Heather is the author of Excellent Client Service (Law Society, 2003) and numerous articles in publications including Managing for Success and Solicitors Journal. She is a member of the Law Consultancy Network.