Twelve Steps to Success Through Service - Hardcover

Hopson, Barrie; Scally, Mike

 
9781852510848: Twelve Steps to Success Through Service

Inhaltsangabe

Using material from their training courses, the authors present a comprehensive guide to customer relations which is aimed at companies of all sizes. The authors train personnel for many large companies, including "Abbey National", "Allied Dunbar", "Lloyds Bank" and "Kwik-Fit".

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