Conciliation in Healthcare: Managing and Resolving Complaints and Conflict - Softcover

Ward Platt, Anne

 
9781846190858: Conciliation in Healthcare: Managing and Resolving Complaints and Conflict
Softcover
ISBN 10: 1846190851 ISBN 13: 9781846190858
Verlag: CRC Press, 2008

Inhaltsangabe

Conciliation is the term used in the National Health Service to describe a particular form of dispute resolution that is used in relation to the complaints process. Conciliation has uses beyond the resolution of complaints. It can be of value in any situation where the clinical relationship has broken down. Equally, it may be used in an attempt to restore relationships as part of conflict management, either within the NHS or in other organisations where conflict or disagreement exists. This concise, practical guide clearly sets out the role of conciliation, and dispels the many misconceptions surrounding procedures and expectations. Conciliation in Healthcare provides invaluable resources for all healthcare staff involved in complaints, either from an operational, strategic or academic perspective. This includes conciliators themselves and those involved in their training, and staff with specific responsibilities for implementing complaints procedures, both in the public and private sectors. It's also highly recommended for those who provide advocacy and support for complainants, as well as those against whom complaints have been made.

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Über die Autorin bzw. den Autor

Anne Platt Ward, Liam Donaldson

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Verlag
CRC Press
Erscheinungsdatum
2008
Sprache
Englisch
ISBN 10 
1846190851
ISBN 13 
9781846190858
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
129
Kontakt zum Hersteller
CRC Press
https://www.routledge-ny.com

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