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Water Utility Benchmarking: Measurement, Methodologies, and Performance Incentives - Softcover

Berg, Sanford

 
9781843392729: Water Utility Benchmarking: Measurement, Methodologies, and Performance Incentives
Softcover
ISBN 10: 1843392720 ISBN 13: 9781843392729
Verlag: IWA Publishing, 2010

Inhaltsangabe

Benchmarking is essential for those developing and implementing water policy. If decision-makers do not know where they have been or where they are, it would seem to be impossible to set reasonable targets for future performance. Information on water/sewerage system (WSS) operations, investments, and outputs is essential for good management and oversight. This book is designed to help decision makers identify the data required for performance comparisons over time and across water utilities, to understand the strengths and limitations of alternative benchmarking methodologies, and to perform (or commission) benchmark studies.


This book provides an overview of the strengths and limitations of different methodologies for making performance comparisons over time and across water utilities (metric benchmarking). In addition, it identifies ways to determine the robustness of performance rankings. Current benchmarking activities in Latin America, Asia, Africa, Central Europe/Asia, and OECD nations are summarized.

Five basic approaches to benchmarking characterize current studies: Core indicators and a summary or overall performance Indicator (partial metric method), Performance scores based on production or cost estimates (“total” methods), Performance relative to a model company (engineering approach), Process benchmarking, and Customer survey benchmarking.

This volume is of interest to the water professionals, water utility managers and senior staff of regulatory agencies, professionals in related government agencies, and consultants.

Visit the IWA WaterWiki to read and share material related to this title: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/InfrastructureRegulationStateOwnedEnterprisesVsInvestor-ownedInfrastructureOperators


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Verlag
IWA Publishing
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
1843392720
ISBN 13 
9781843392729
Einband
Taschenbuch
Anzahl der Seiten
170
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar