Library Performance and Service Competition: Developing Strategic Responses (Chandos Information Professional Series) - Hardcover

Inhaltsangabe

Summary This book is a practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers' strategic needs; identify library competitors' strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the library's advantage in the competitive service environment. Key Features Is written by a highly knowledgeable practitioner from the library field Experience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worlds Written to applicable to all types of libraries Provides practical responses and information for busy professionals facing competitive strategy challenges The Author Dr. White is an Assistant Professor at East Carolina University Department of Library Science and Instructional Technology. Prior to that, Dr. White worked as an administrator in retail management and public and academic libraries. He is an internationally invited speaker and presenter on library performance, leadership, assessment, and competition for service and consults with libraries and non-profit organizations. He has published in the area of performance assessment, competitive response, and financial management of libraries. Readership The book is aimed at library practitioners and administrators in all types of libraries and information service centres, and library educators, and students of LIS at undergraduate and postgraduate levels. Contents How long have we been counting things? An overview of library service performance assessment Aligning the performance assessment process A concise overview of current library service competition Know things first: identifying strategic needs and abilities 'Knowns' are really verbs: using the 'knowns' to develop and implement strategic responses for greater community impact Improving performance impact - performance through access, accountability and alignment Wash. Rinse. Repeat. Strategic responses are an ongoing process Appendices: Developing strategic responses: what are the 'knowns' Developing strategic responses: what innovations are possible to create strategic responses? Developing strategic responses: addressing access, accountability and alignment Developing strategic responses: strategic response compilation References Bibliography

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