Emotions and Service in the Digital Age (Research on Emotion in Organizations, 16, Band 16) - Hardcover

Über die Autorin bzw. den Autor

Charmine E. J. Härtel is Distinguished Professor of Management and Advisor to the Head of Department at Monash Business School, Monash University, Melbourne Australia, and Honorary Professor at The University of Queensland, Brisbane Australia.
Wilfred J. Zerbe is Campus Executive at Fairleigh Dickinson University, Vancouver, Canada.
Neal M. Ashkanasy is Professor of Management at the UQ Business School, The University of Queensland, Australia.