Telling the story of a library through assessment has always been an essential aspect of library administration and management, but doing this work effectively can be challenging. Academic libraries are increasingly being asked to demonstrate impact and value to their institution. Even for experienced library leaders, sustaining awareness of varying audiences and changing priorities, as well as keeping up with best practices for assessment and reporting, requires ongoing consideration and adaptation. This is particularly true if the goal is to enhance perception and build support among stakeholders while securing essential funding and resources., Figuring It Out examines the concepts, challenges, and successes of assessment and storytelling in libraries. It shares perspectives and strategies from ten different institutions, representing libraries with dedicated assessment librarians, libraries with committees or task forces, and libraries working with limited resources. Chapters provide insights and takeaways to support and inform library leaders, institutions, and researchers, illuminating the vital importance libraries play within the academic community.
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Katy Miller is the Department Head of Learning Engagement for the University of Central Florida Libraries, USA.
David H. Ketchum is the Director of Access and Delivery Services at the University of Oregon Libraries, USA.
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