Through the detailed examination of a large corpus of healthcare interactions collected from a range of settings over a 25 year period, Pilnick illustrates the ways in which there are good organisational and interactional reasons for what may look from a PCC perspective like 'bad' healthcare practice.
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Alison Pilnick is Professor of Language, Medicine and Society in the School of Sociology and Social Policy at the University of Nottingham. She is a sociologist of health and illness with a specific interest in communication in health and social care. She has worked with a wide range of professionals across a diverse range of care settings both in the UK and overseas, using audio and video recordings to examine interactions and to inform and develop communication skills training. This work has been funded by bodies including the British Academy, ESRC and NIHR. She has published 4 books and over 60 journal articles spanning the fields of sociology, health and medicine, communication studies and medical education. In 2015 she was elected a Fellow of the Academy of Social Sciences in recognition of her work in healthcare.
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