Quality Management for Competitive Advantage in Global Markets (Advances in Business Strategy and Competitive Advantage) - Softcover

9781799874515: Quality Management for Competitive Advantage in Global Markets (Advances in Business Strategy and Competitive Advantage)

Softcover

ISBN 10: 1799874516 ISBN 13: 9781799874515

Verlag: Business Science Reference, 2020

Quality should be treated as a culture of success in the market. Enterprises focused on quality will survive in the long term in this new environment because quality is what may create a real and robust link between a company and its clients, and these clients should always be considered the heart of any business; without them, there is neither option nor sense to continue any activity in a company.

Quality Management for Competitive Advantage in Global Markets is an essential reference source that discusses the importance of quality practices and global market practices. With research that allows practitioners to improve their understanding of the strategic role of quality in the information and knowledge society, it focuses on describing a global economy formed by networks, organizations, teams, workgroups, information systems, and finally, actors in networked environments. Featuring research on topics such as consumer satisfaction, human capital, and quality management, the target audience of this book is composed of professionals and researchers working in the field of information and knowledge management in various disciplines including library, information and communication sciences, administrative sciences and management, education, adult education, sociology, computer science, and information technology. Moreover, the book provides insights and supports executives concerned with the management of expertise, knowledge, information, and organizational development in different types of work communities and environments.

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�ber die Autorinnen und Autoren

Jos� Manuel Saiz-�lvarez has a Ph.D. in Economics & Business Administration, Autonomous University of Madrid (Spain). Ph.D. in Sociology, Pontifical University of Salamanca (Spain). He has also studied at the Royal Complutense College at Harvard, and University of South Florida, University Lumi�re-Lyon II (France), and Tallinn University (Estonia). Academic Director for Business Administration Doctoral Studies, Nebrija University (Spain). Visiting Professor at TEC de Monterrey (Mexico), EAN University (Colombia), and the Catholic University of Santiago de Guayaquil (Ecuador). Honorary Professor, Autonomous University of Madrid (Spain). President of FIEC Institute. Member of the Latin-American Family Business Net. Co-founder of the International Center of Research on Solidarity Economy. Certificate of Recognition, Capitol House of Representatives of Puerto Rico. Diploma of Honor, Valahia University of Targoviste (Romania). Member of the Scientific Research Council, Kielce University (Poland). Member of the Editorial Board and referee of numerous national and international journals. Who’s Who in the World, from the 2011 Edition. He has given more than one hundred lectures in Europe and America, and is author of more than two hundred publications in his specialty. To date he has supervised 74 doctoral theses from students from Argentina, Colombia, Spain, USA, Guatemala, Italy, Mexico and Venezuela.

Beatriz Olalla-Caballero has a Ph.D. in Computer Science, Information Technologies and Knowledge Society, Pontifical University of Salamanca (Spain). M.Sc. in Quality Engineer, American Society for Quality. B.Sc. in Telecommunication Engineer, University of Valladolid (Spain). Project Management Professional, and ITIL Expert. Several years working in Information Technologies services and Quality and Projects Management. Author of papers and articles about quality, projects, and Information Technologies.

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