Delivering ITSM for Business Maturity: A Practical Framework (Emerald Points) - Softcover

Buch 44 von 263: Emerald Points

Weed-schertzer, Beverly

 
9781789732542: Delivering ITSM for Business Maturity: A Practical Framework (Emerald Points)
Softcover
ISBN 10: 1789732549 ISBN 13: 9781789732542
Verlag: Emerald Publishing Limited, 2019

Inhaltsangabe

IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs – or, in other words, casting ITSM as only for technical units and not as part of the larger picture of business maturity. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.

Delivering ITSM for Business Maturity: A Practical Framework helps business leaders and corporate thinkers navigate their way to a successful and high performing ITSM model. Using an original combination of yoga science and service management principles, Weed-Schertzer offers business professionals a way of taking back control of their ITSM program, and helps with innovation for those starting a new one.
For anyone in the information technologies profession, or for managers of IT professionals, this book is an unmissable guide to creating a strong, forward-thinking foundation for ITSM processes.

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Über die Autorin bzw. den Autor

Beverly Weed-Schertzer is a business technology leader specializing in ITSM, IT Governance, Organizational Transformation, and Quality Assurance. She is the creator of The Art Of Practicing Yoga in ITSM(c) and leads Executive ITSM Consultancy at Edify IT, LLC., a company she founded in 2009. Beverly Weed-Schertzer is a qualified master in ITSM holding certifications in ITIL, delivering successful real world adoptions in service management across the business.

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Verlag
Emerald Publishing Limited
Erscheinungsdatum
2019
Sprache
Englisch
ISBN 10 
1789732549
ISBN 13 
9781789732542
Einband
Taschenbuch
Anzahl der Seiten
183
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
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Deutschland