Watch Your Language: Why Conversations Go Wrong and How to Fix Them - Softcover

Kendall, Rob

 
9781786787897: Watch Your Language: Why Conversations Go Wrong and How to Fix Them
Softcover
ISBN 10: 178678789X ISBN 13: 9781786787897
Verlag: Watkins Publishing, 2023

Inhaltsangabe

The most accessible and practical book on the market about improving your personal and professional conversations, by internationally respected conversation expert Rob Kendall.

Watch Your Language makes good communication easy, offering a huge range of case studies, easy-to-absorb concepts such as the Bad Place and the Tangle, and a unique "talking heads" page design that dissects examples of problematic conversations. It explains exactly why our daily conversations go wrong, how to respond when they do and provides tips on how to stop them from deteriorating in the first place. Communications expert Rob Kendall draws on over 30 years of experience to reveal:

  • How to avoid conversations escalating into destructive arguments
  • How to prepare for and conduct challenging conversations
  • How to avoid defensiveness and emotional lockdown
  • How to read the warning signals that a conversation is going off-track

Short digestible chapters look at a wide variety of conversational scenarios, showing how to have rewarding and effective interactions with everyone in your life – from your partner, parents and children to your colleagues, boss and neighbours.

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Über die Autorin bzw. den Autor

Rob Kendall has worked with over 70 international organizations, teaching conversation skills to business leaders, sports professionals, teenagers and many others. Find out more at www.conversationexpert.com

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Verlag
Watkins Publishing
Erscheinungsdatum
2023
Sprache
Englisch
ISBN 10 
178678789X
ISBN 13 
9781786787897
Einband
Taschenbuch
Anzahl der Seiten
224
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
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