This lecture looks at health services research from the perspective of service users. It shows that however meticulously the research method is applied, we can still be misled by the findings. It offers two solutions which can be combined. The first solution focuses on the social attributes of a study and the second focuses on how we can review research literature systematically to learn from many inevitably partial studies simultaneously.
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Sandy Oliver is Professor of Public Policy and Deputy Director of the Social Science Research Unit at the Institute of Education, University of London.
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