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IT Service Management: Support for your ITSM Foundation exam: Support for your ITSM Foundation exam - Third edition - Softcover

Sansbury, John; Brewster, Ernest; Lawes, Aidan; Griffiths, Richard

 
9781780173184: IT Service Management: Support for your ITSM Foundation exam: Support for your ITSM Foundation exam - Third edition
Softcover
ISBN 10: 1780173180 ISBN 13: 9781780173184
Verlag: BCS, The Chartered Institute for IT, 2016

Inhaltsangabe

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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Über die Autorin bzw. den Autor

Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.

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Verlag
BCS, The Chartered Institute for IT
Erscheinungsdatum
2016
Sprache
Englisch
ISBN 10 
1780173180
ISBN 13 
9781780173184
Einband
Taschenbuch
Anzahl der Seiten
226
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Europaallee 1
Bad Hersfeld
36244
Deutschland