Problem Manager: Careers in IT Service Management (BCS Guides to IT Roles) - Softcover

Rudd, Colin

 
9781780172378: Problem Manager: Careers in IT Service Management (BCS Guides to IT Roles)
Softcover
ISBN 10: 1780172370 ISBN 13: 9781780172378
Verlag: BCS, 2014

Inhaltsangabe

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. The desired outcome is an increase in the quality and availability of IT services and a reduction in the number and impact of incidents. This practical book describes the role of a problem manager in depth, covering areas such as purpose, responsibilities, required skills and career progression. It also provides information on relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.

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Über die Autorin bzw. den Autor

Colin Rudd has worked in the IT industry for over forty years and is internationally recognised as a leading authority, coach, mentor, trainer and practitioner on all aspects of service management. He has been heavily involved as an architect and lead author in the development of ITIL and SFIA.

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Verlag
BCS
Erscheinungsdatum
2014
Sprache
Englisch
ISBN 10 
1780172370
ISBN 13 
9781780172378
Einband
Tapa blanda
Anzahl der Seiten
242
Kontakt zum Hersteller
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Verantwortliche Person
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