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IT Service Management Foundation Practice Questions: For ITIL Foundation Exam candidates - Softcover
Reseña del editor
The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is compatible with the 2011 update to ITIL (R) and utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL (R) licensed product.
Biografía del autor
Steve Mann has spent over 30 years in IT service management and is an established consultant, trainer and coach. He is chair of the BCS ITIL Foundation Question Examination Board. Tony Gannon has been active in the ITSM industry for 25 years and is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions. Nigel Mear has been involved in service management for over 30 years and is an accomplished service improvement consultant, ITIL trainer and business coach.
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- VerlagBCS, The Chartered Institute for IT
- Erscheinungsdatum2012
- ISBN 10 1780171145
- ISBN 13 9781780171142
- EinbandTapa blanda
- SpracheEnglisch
- Anzahl der Seiten100
- HerausgeberMann Steve
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IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates
Verlag:
BCS, The Chartered Institute for IT, 2012
ISBN 10: 1780171145
ISBN 13: 9781780171142
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Paperback
Anbieter: AwesomeBooks, Wallingford, Vereinigtes Königreich
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Paperback. Zustand: Very Good. IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Artikel-Nr. 7719-9781780171142
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