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Creating Superfans: How to Turn Your Customers Into Lifelong Advocates - Hardcover

Hodak, Brittany

 
9781774580783: Creating Superfans: How to Turn Your Customers Into Lifelong Advocates
Hardcover
ISBN 10: 1774580780 ISBN 13: 9781774580783
Verlag: Page Two Books, Inc., 2023

Inhaltsangabe

Superfans aren't just for pop stars and NBA teams.

What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? What if they came back again and again...and told their friends to do the same?

In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one.

Brittany has helmed fan-engagement campaigns for brands including Walmart, Disney, Amazon, and dozens of other global brands. Creating Superfans combines sharp business insights with entertaining stories from work with stars like Taylor Swift, Dolly Parton, and Mötley Crüe.

Memorable case studies from businesses of all sizes illustrate that customer experience, or CX, is the battlefield for wining - and keeping - customers. Brittany's game-changing CX system, the SUPER Model, is simple to learn, deploy, and measure across every organization.

Whether you're launching a new business or running a hundred-year-old brand, Creating Superfans gives entire team a shared playbook for tapping into the unmatched power of superfandom.

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Über die Autorin bzw. den Autor

Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations.

Brittany is unapologetically obsessed with helping businesses turn their customers into superfans. She has worked with some of the world's biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton. She founded and scaled an entertainment startup to eight figures before exiting and is the former Chief Experience Officer of Experience.com. Her debut book, Creating Superfans: How To Turn Your Customers Into Lifelong Advocates, is in stores on January 10, 2023.

BrittanyHodak.com

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Verlag
Page Two Books, Inc.
Erscheinungsdatum
2023
Sprache
Englisch
ISBN 10 
1774580780
ISBN 13 
9781774580783
Einband
Gebundene Ausgabe
Anzahl der Seiten
296
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Verantwortliche Person
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