My Best Practice: Programs VS Services - Softcover

Inhaltsangabe

You’ve heard of managed IT services providers. Like gyms, they can be found on every corner, and we can all name a few people who pay for gym memberships but never go. Our latest book, My Best Practice: Programs vs. Services, explains how the promise of a service doesn’t guarantee results or protection and can even create more stress for your organization. An IT program, like a personal trainer, differs from a service because it includes an actionable plan with clear objectives that can be measured. Accountability is essential when it comes to fitness and IT programs – and there’s no guarantee of accountability with a service.

What you’ll learn from My Best Practice: Programs vs. Services:

• Understand the IT services model

Find out how these services are structured and what they do and don’t offer.

• Discover the benefits of an IT program
  • Learn how an IT program adjusts according to your needs and forms a long-term approach to your technology.
• Evaluate reliability
  • Understand how IT services vs. an IT program approach reliability and provide consistent results.
• How to question your current IT services provider
  • Discover a handful of topics to address with your IT provider to see if they’re hitting the mark with your technology or doing the bare minimum.

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