Understanding Customer Service: Get your ducks in a row UK Edition - Softcover

Inhaltsangabe

The following book has been compiled as a reference for all aspiring or current customer services representatives who wish to gain knowledge or refresh their understanding surrounding some of the major principles of Customer Service. Many sources have been used to try and provide as concise a guide as possible; however, there will be further areas where scholars, I’m sure, will be able to add in their own knowledge or sources.In concentrating on Understanding the Customer Service environment, principles of business, Customers and customer retention, resolving complaints, communicating with customers, exceeding customer expectations and personal development I have endeavoured to enable the reader a broad spectrum of important areas to cover.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.