The Smart Way to Process Excellence: Turbocharge Your Business with Process Optimisation - Softcover

Inhaltsangabe

This booklet builds on our earlier publication Seven Quality Tools, which was published on Amazon Kindle in February 2018. This new version contains:1.A blueprint for setting up a business process management centre of excellence (BPM CoE) 2.A practical methodology for managing process optimisation initiatives based on the Six Sigma DMAIC approach 3.Recommendations for using process mining as an aid to process optimisation4.Guidance on robotic process automation (RPA)It is just about inconceivable that you could implement a highly efficient and effective process today and expect it to be just as efficient and effective in 18 months or two years’ time. Changes in technology, legislation, customer tastes, staff turnover mean that processes need to be actively managed if you are to sustain your competitive position and make best use of your human, financial and technological resources. This means regular reviews, not just of your processes but of the available technologies for modelling, analysing and executing processes to make sure that your organisation is functioning to its full potential. The approach recommended in this booklet is that process management and optimisation initiatives should be run by a team of specialists in a Centre of Excellence. The advantages of setting up a Centre of Excellence are discussed in section 1, which covers the: •Range of skills and activities needed to manage successful process optimisation activities•Advantages of coordinating these activities and ensuring common standards •Benefits of using and developing in-house resources i.e. training your own people to manage your processes Use this section to plan your initiatives in a way that maximises the chances of a successful outcome – for you and for your organisation. This booklet is applicable to a wide range of sectors and functions, including manufacturing and construction as well as service industries such as healthcare, retail, banking and central and local government. There is material here covering the latest technologies used in business process management. There is also material relevant to manual processes such as running a meeting or serving a customer. You are sure to find something here that you can use in your process optimisation activities.

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