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Customer Service Essentials: Lessons for Africa and Beyond: Lessons for Africa and Beyond (hc) - Hardcover

Hinson, Robert E.; Adeola, Ogechi; Nkrumah, Kojo Oppong

 
9781641136860: Customer Service Essentials: Lessons for Africa and Beyond: Lessons for Africa and Beyond (hc)
Hardcover
ISBN 10: 1641136863 ISBN 13: 9781641136860
Verlag: Information Age Publishing, 2019

Inhaltsangabe

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era.  Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.

 

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Über die Autorin bzw. den Autor

Robert E. Hinson, University of Ghana Business School, Ghana

Ogechi Adeola, Lagos Business School, Pan-Atlantic University, Nigeria

Kojo Oppong Nkrumah, Ministry of Information, Ghana

Charles Agyinasare, Perez Chapel International, Ghana

Kwame Adom, University of Ghana Business School, Ghana

Abednego Feehi Okoe Amartey, University of Professional Studies, Ghana

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Information Age Publishing
Erscheinungsdatum
2019
Sprache
Englisch
ISBN 10 
1641136863
ISBN 13 
9781641136860
Einband
Gebundene Ausgabe
Anzahl der Seiten
260
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Europaallee 1
Bad Hersfeld
36244
Deutschland