Leader Upheaval: A Guide to Client-Centricity, Culture Creation, and Collaboration - Softcover

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Michele Destefano, BA, magna cum laude, Dartmouth College, JD, magna cum laude, Harvard Law School, is a Professor of Law at the University of Miami and Guest Faculty at Harvard Law School’s Executive Education Program and at IE School of Law. DeStefano is the founder of LawWithoutWalls and MOVEL?W. DeStefano is a former Climenko Fellow and Lecturer at Harvard Law School. Before attending law school at Harvard, she was an advertising executive at Leo Burnett and a marketing manager at Levi Strauss & Company. Michele frequently speaks and runs workshops on creative problem solving, collaboration, culture change, communication, and innovation for lawyers. Michele currently lives in Miami, FL.

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There are too many books that talk about innovation, collaboration, and culture creation without actually teaching—how to lead it, staff it, manage it, and inspire it. This book fills this gap. This book, and the method it is based on, is the fruit of 14 years of my experience leading more than 230 multidisciplinary, multicultural, intergenerational teams on a 4-month innovation journey—from business problem to viable solution. However, as much as my method is for leading and managing collaboration and innovation in professional services, it also helps leaders drive change, client-centricity, and culture creation.

This book provides practical recommendations to enhance leadership style and develop the right climate, team structure, and processes so that a culture of creativity, collaboration, and innovation can thrive. It also unpacks why collaboration and innovation efforts in professional services so often do not succeed. Given that more than 75 percent of all change management initiatives fail in corporations, understanding these failures is critical to any hope of success. In my experience leading multidisciplinary collaboration efforts and innovation journeys within professional service firms and corporate legal departments, I have repeatedly witnessed three failures, by leaders, that contribute to the efforts’ demise.