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Norm LeMay has associated with the waste industry for more than fifty years, starting with steam cleaning garbage trucks when he was twelve years old. Mr. LeMay managed one of the most prestigious private hauling operations, LeMay Enterprises, for more than 20 years before it was sold to Waste Connections in 2008. He also co-managed LRI (a large landfill in Pierce County) with Waste Connections, a Board member of the Washington Refuse & Recycling Association. He currently serves as a Board member of the Environmental Industry Associations and is a Director of Routeware, Inc., a company specializing in on-board computing and analytic software for garbage trucks. Mr. LeMay's enthusiasm and knack for seeing life through philosophical eyes helps infuse The Garbageman's Guide with a down-to-earth spirit that makes it accessible and enjoyable to everyone.
Steven Kaufman has nearly thirty years of corporate work, eleven of which were spent in the waste industry. He is co-founder of Routeware, Inc. (a waste industry technology company), co-founder of RentADumpster.com, and authored numerous articles that have appeared in the waste industry press. Mr. Kaufman has held positions in the US, Europe, and Asia specializing in operations, logistics management, and marketing. He has also served on several non-profit boards and spearheaded a large community activist group. As an entrepreneur, Mr. Kaufman has started six different companies and currently leads a successful small business consulting firm. His journey, both personally and professionally, has led to an insatiable curiosity about the mind and how it works---a passion he brings to "The Garbageman's Guide" with his unique brand of energy and optimism.
Introduction,
How to Use This Book,
Start Here: It's Time to Act,
Step 1: Find the Value and Toss That Trash,
The Central Role of Value,
Is It Treasure or Is It Trash?,
Are You Stepping on the Accelerator or the Brake?,
Short-Term and Long-Term Value,
Finding Gold in the Garbage,
The Value Service Plan,
Use Caution,
Taking It to the Street,
Step 2: Keep It Empty,
What Is Emptiness?,
Why Emptiness Is Hard to Work With,
Why We Don't Like Emptiness,
The Myth of Collecting,
The Power of Emptiness,
The Empty and Return Action Plan,
Use Caution,
Taking It to the Street,
Step 3: Create Your Route,
Nothing Stays the Same,
The Curse of the Comfort Zone,
Where Change Happens,
The Solution: Creating a Route,
Expanding the Comfort Zone,
Route Management System,
Use Caution,
Taking It to the Street,
Step 4: Park Your Ego,
The Perfect Garbageman,
Let's Talk Ego,
Early Origins,
The Masks of Ego,
The Dangers of an Unchecked Ego,
The Inner Garbageman,
Ego, Inner Garbageman, and Perception,
A Big Shift in Gears,
The ParkSafe Action Plan,
Use Caution,
Taking It to the Street,
Step 5: Leave It in the Landfill,
About Mental Contracts,
Why Trash Comes Out of the Landfill,
The Danger of Clinging Trash,
Forgiveness and Dumping Persistent TBOs,
The Benefits of Forgiveness,
The Landfill Management Program,
Use Caution,
Taking It to the Street,
Step 6: Get Away From Toxic Waste,
Low-Level Toxic Waste,
High-Level Toxic Waste,
Where Does Toxic Waste Come From?,
Victim?,
A Toxic-Free Life,
Toxic Waste Action Plan,
Use Caution,
Taking It to the Street,
Step 7: Stop Hoarding,
What Is Hoarding?,
What I Hoard,
Why I Hoard,
The Symptoms of Hoarding,
When Does Holding Become Hoarding?,
Stop Dragging It Forward,
Letting People Back In,
Putting My Toys Away,
Hoarding School,
Use Caution,
Taking It to the Street,
Step 8: Take Care of Your Truck,
The Four Basics,
Abuse and Misuse,
Ignoring the Wiring,
No Two Are the Same,
Dealing with Breakdowns,
The Art of Adapting,
Wear Spots,
A More Effective Team,
Maintenance Benefit List,
Maintenance and Repair Checklist,
Use Caution,
Taking It to the Street,
Conclusion,
Glossary,
Acknowledgments,
About the Authors,
STEP 1 FIND THE VALUE AND TOSS THAT TRASH
"Price is what you pay. Value is what you get."
— Warren Buffett
A few weeks ago, I pulled my truck up to a house and found a big pile of green garbage bags lying next to the can. As I started to throw them into the truck, the guy who lives there walked up to me.
"I'm sorry for the mess," he said.
"You don't have to apologize," I replied. "You can throw out anything you want."
"I know. That's the problem. This was my mom's house. She has Alzheimer's and I had to move her into a home. Every time I pick up a vase or a bowl or a magazine, I ask myself, 'Does this have a great story behind it or is it junk?' Unfortunately, her memory is too far gone to help me." He looked away for a moment. "I just know I'm throwing away some of our family history. And it's killing me inside."
What he said really got me thinking. As I looked at the tons of trash that passed through my truck — all the stuff that I'm hauling out of people's lives — I realized it was there because people decided that it had no more value to them anymore. What was going on in their heads? How did they make those choices? So I started examining how my brain makes basic keep-or-toss decisions, and it didn't seem very hard: Keep the jewelry (high value) and toss the broken mug (low value).
I also realized that the same kind of thing goes on in my mind. I have a huge collection of thoughts, beliefs, and opinions in my head, or TBOs for short. They cover everything about me: my intelligence, my skills, my looks — the whole way I think about myself and how I fit in this crazy world. I've been collecting these feelings for years, ever since I was a little kid. I assumed that I made keep-or-toss decisions about my thoughts just like I did with my other stuff: keep the obvious ones like I'm a pretty decent artist and throw out the useless ones like I'm the worst painter ever. Then I looked a little closer at what was actually happening.
Since I've had some of these TBOs for so long, my brain naturally says, "Hey! These must have real value." It never even occurred to me to question whether I need them anymore, just like I never questioned why the closet was so full until I opened the door and everything fell onto my head. I'm holding on to garbage in my mind that should have been tossed a long time ago — and I'm tossing things of tremendous value that I should never have let go in the first place. Why, then, can't I toss that trash? Why do I insist on dragging it around with me year after year, long past the time when it's actually useful? It's because I don't have a working knowledge of value. That's what this chapter is going to focus on.
THE CENTRAL ROLE OF VALUE
Even though there's garbage in my truck, I don't treat my truck like garbage. That's because it's the most important tool I need to do my job and I value it very highly. I've taught myself to tune in to all the subtle ways that it works, so much so that I can tell when there's an issue with the engine or the hydraulics just by the way the truck sounds. But it wasn't always like that. When I first started out, everything was so new I couldn't see a problem until it was right on top of me.
The same thing was true growing up. When I was a kid, my folks never sat me down and said, "Here's how to tune in to your brain and figure out which thoughts to keep and which ones to toss." Instead, they put me in a sweatshirt, dropped a backpack on my shoulders, and sent me off to school with all the other kids.
What a rude awakening that was! I got into fights. I had crushes. I had friends who duped me. Without a user's manual, my little mind had no idea how to deal with all this new input, so it whipped up negative TBOs like I must be stupid when a teacher embarrassed me and I'm a weakling when I got my butt whipped by another kid. Pretty soon, all that chatter showed up in my behavior. I stopped raising my hand in class. I thought twice about where I went on the playground. It didn't matter that some teachers liked me or other kids wanted to be my friend. My brain kept latching on to the negative thoughts, as if those TBOs had the power to crush anything that tried to prove them wrong.
Now, fast-forward twenty years. When my boss asks for a volunteer to head up the truck safety program, does my hand go up? Of course not. I'm still listening to the I must be stupid voice in my head. When there's an opening for a route supervisor, do I apply for it? No way. I'm stupid, remember?
I know it sounds silly, but that's how I'm wired. I won't take...
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