Directly inspired by Richard Susskind's The End of Lawyers, lawyer Mitchell Kowalski now provides a vivid, believable account of everything a law firm could be.
In the book, you'll see how a typical big law firm fails to deliver value to the client, resulting in dissatisfied clients and stressed lawyers. Then the firm is redefined as a service corporation that is structured in ways that deliver client value, firm profitability, and lawyer satisfaction.
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Mitchell Kowalski is a lawyer and the principal consultant at Cross Pollen Advisory where he advises in-house legal departments and law firms on the redesign of legal service delivery. Mitch was recognized as a Fastcase 50 Global Legal Innovator in 2012, and before that he served as a partner at one of the world’s largest international law firms, and as in-house legal counsel. He writes for a variety of publications, including a monthly column on legal innovation for The National Post, a national Canadian newspaper, and he is often asked for comment in national and international news media. Mitch also speaks at conferences and client-gatherings around the world. As a visiting professor at the University of Calgary Law School, he researches and teaches innovation in the global legal services market.
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