Given the influence and impact of public bureaucracies in policy implementation, and the accountability they owe to the American public, their performance must be assessed in a systematic manner. With this new edition, the authors revisit their four key perspective: bounded rationality; principal-agent theory; interest group mobilization; and network theory to help students develop an analytic framework for comprehensively evaluating bureaucratic performance.
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William T. Gormley Jr. is University Professor and professor of government and public policy at Georgetown University. He is the author of several books, including Organizational Report Cards, with David Weimer and Everybody’s Children: Child Care as a Public Problem.
Steven J. Balla is associate professor of political science, public policy and public administration, and international affairs at George Washington University. He is also a research associate at the George Washington Institute of Public Policy, and a member of the International Working Group on Online Consultation and Public Policy Making.
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