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Process Mapping and Management (Information Systems Collection) - Softcover

Conger, Sue

 
9781606491294: Process Mapping and Management (Information Systems Collection)
Softcover
ISBN 10: 1606491296 ISBN 13: 9781606491294
Verlag: Business Expert Press, 2011

Inhaltsangabe

Process Mapping and Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

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Über die Autorin bzw. den Autor

Sue Conger, Director, IT and IT Service Management Programs, University of Dallas, Texas, USA.

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Verlag
Business Expert Press
Erscheinungsdatum
2011
Sprache
Englisch
ISBN 10 
1606491296
ISBN 13 
9781606491294
Einband
Taschenbuch
Anzahl der Seiten
488
Kontakt zum Hersteller
Mare Nostrum Group B.V.
gpsr@mare-nostrum.co.uk

Doelen 72
Breda
4831 GR
Niederlande