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Mother Teresa, CEO: Unexpected Principles for Practical Leadership - Hardcover

Bose, Ruma; Faust, Lou

 
9781605099514: Mother Teresa, CEO: Unexpected Principles for Practical Leadership
Hardcover
ISBN 10: 1605099511 ISBN 13: 9781605099514
Verlag: Berrett-Koehler Publishers, 2011

Inhaltsangabe

What organization, founded in 1948 by a passionate entrepreneur and twelve loyal team members, grew to become one of the largest enterprises in the world? Today it has operations in over 100 countries, includes over 1 million team members, has raised and deployed billions of dollars in capital, and is one of the most recognized brands in history.
Is it Hewlett-Packard? Coca-Cola? Disney?
No, it is the Missionaries of Charity. And Mother Teresa was its leader.
How did this nun with no formal business training create a global brand, become a powerful fund-raising and public relations magnet, and lead a worldwide organization through every phase of growth over the course of forty-seven years? What were her secrets?
When we shift our lens and view Mother Teresa from a leadership perspective, a wonderful success story emerges, one filled with inspiration, life lessons, and impact.
Ruma Bose spent time in Calcutta working as a volunteer with Mother Teresa and her Missionaries of Charity in 1992. Over time, she discovered that Mother Teresa’s success resulted from the careful application of eight simple and unexpected principles. Through the pages of this book you will have the unique opportunity to learn these principles, share Bose’s experience with Mother Teresa, and discover how to apply Mother Teresa’s principles whether on a single project, throughout an organization, or in your life.
Modern, well-timed, and humane, Mother Teresa, CEO helps you discover how you don’t have to be a saint to be a great leader!

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Über die Autorin bzw. den Autor

Ruma Bose is president and co-CEO of Sprayology, a homeopathic and vitamin wellness company. She is actively engaged in philanthropy and sits on a number of nonprofit boards. She is originally from Montreal but resides in New York City.

Lou Faust is a businessman and advisor with thirty years of corporate experience, including ten years on Wall Street with Salomon Brothers, where he was a managing director and head of global operations. He is the managing partner and founder of Edge Capital Partners, which provides strategic advice to emerging growth companies. He lives in Broomfield, Colorado.

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The Teresa Principles

Love is a fruit in season at all times,
and within reach of every hand.

MOTHER TERESA

RUMA’S STORY: My love for Mother Teresa began when I was a little child living in a small town outside of Montreal. My mom told me bedtime stories about this saint living in Calcutta. Each story held a lesson on the importance of faith and gratitude, service and love. Every night I looked forward to hearing the continued adventures of this “super angel.” One very cold evening, I saw an old man going through our garbage, and I didn’t understand why. My mom explained that some people were not as fortunate as we were. I felt an overwhelming sense of unfairness, so I decided to write Mother Teresa a letter asking her what I could do. A few months later, I received a letter back. She told me the poor are wonderful people. She told me to pray for peace and love for the oldman, and to smile at him. “The more you smile and love your neighbors, the more love will spread.” That letter had a profound impact on me.

Although my family was Hindu, I later graduated from the Sacred Heart School for Girls and studied at a Catholic college, all while living with two thousand nuns at the Mother House of the Grey Nuns in Montreal. Those sisters who truly loved and lived their faith inspired me and became true examples of living your passion. I kept quotes from Mother Teresa in my school agenda to inspire me daily, and she was often the topic of my high school and college essays. I was inspired by acts of service and helping others. They made me feel valued. At the time, I had a heart filled with love for others, yet very little for myself. I had my own personal struggles, and it seemed so much easier to channel the pain of growing up into doing charitable work and being idealistic. Life at nineteen, after a year of college, felt overwhelming. I was filled with both disillusionment and idealism. The desire to escape and the seduction of saving the world were calling me. So I did the only thing I knew how: I fled. I packed my bags and took a trip to India with an open heart and a rebellious mind to “find myself.” I went to Calcutta to meet Mother Teresa.

After a thirty-hour journey halfway across the world, I made my way to 54A A.J.C. Bose Road to the Convent of the Missionaries of Charity. As I drove past the slums and poverty that defined the lives of so many in this city, I felt a sense of peace within it all. When I arrived at the motherhouse, I was summoned into a small room with a simple table in the middle. I could smell the humidity from the monsoons permeating the wood. As I heard footsteps in the corridor, butterflies began to stir within me.

The moment Mother entered the room, I realized why people described her presence as a life-changing experience. She may have been all of four feet eleven, but her incredible spiritual glow radiated through her being. I suddenly felt naked, with all my imperfections exposed. My vulnerability rendered me speechless. This is the closest I’ve ever come to an out-of-body experience. She felt like God. As she saw my overwhelmed expression, she smiled and said, “What is your name?” And there began my relationship with Mother Teresa in Calcutta.

Fifteen years later, I found myself at a similar juncture—disillusioned by my experience with the corporate world, yet still believing in the idealism of my youth. I had done many interesting things, from international marketing to international banking. I was well educated, with an MBA. Most people would have said I was a successful professional. Yet I felt I was living an empty lie. So I started looking for my new recipe for success. As I began exploring and studying different theories and models and speaking to mentors to look for inspiration, I became introspective and looked into my past. As the searching got deeper, I gained a different perspective and developed a different lens through which to evaluate my life. This brought tremendous clarity on the impact of my year with Mother Teresa.

At the end of my time with her, she gave me her greatest personal gift. When I went to say good-bye, she enveloped my hand in hers and looked deeply at me with those luminous brown eyes. She spoke softly and had a wonderful way of making you feel like the most important person in the world. “We all have a purpose in life,” she told me. “Some people are born to make a difference to one person, and some people are born to make a difference to their families or their countries.” Then she pressed her hands more tightly onto mine. “You, Ruma, are meant to make a difference to the world. Go find your vehicle, and don’t give up.”

Wow! I was so afraid of those words and the empowerment they gave me. How could I translate them into something meaningful for myself and the world? I couldn’t imagine that someone like me could possibly make an impact on the world. I was left speechless, but her message kept reminding me that I did have a purpose, and that if I took the time to explore it, it could manifest as something profound, transformative, and much greater than I was. The ingredients for success were always in my own experience, waiting to be discovered.

That time finally arrived a decade and a half later. A fire ignited in my soul, and I dared to dream again. I embraced the empowerment this time and decided that my vehicle was to start my own company in an industry that served those who were forgotten. I applied all the lessons learned from Mother Teresa and cofounded a floor-finishing company in the janitorial services industry. This began a new journey filled with passion, impact, and purpose. Everyone thought I was crazy—janitorial services? But for me, it was about what 80 percent gross margins could do for people if some of those profits were redistributed to workers. It was about valuing employees in an industry where no one did, and providing them with training and benefits and profit sharing. With passion and determination, my cofounders and I built a team and grew our operations to two hundred people and twenty-three offices nationally. My biggest rewards were watching people begin to believe in themselves and seeing people’s standard of living improve. At last I understood what Mother Teresa was saying. Like many startup stories that begin with great success, the ending was less favorable than we had expected. We lost sight of the principles and vision that drove us to start the company in the first place. I spent many years reflecting on that journey, so as to avoid repeating similar management mistakes in the future. The lessons I learned through this process were a gift to me, they impacted me tremendously and helped me in my future business career.

So why this book?

Almost twenty years after my time with Mother Teresa (where did the time go?), I was conversing over pasta with a small group of people, including Richard Murphy, then the editor of Fortune Small Business. He asked me about my background and what inspired me. My time with Mother Teresa was such a profound and meaningful experience, one cherished so deep in my heart, that I didn’t often bring it up in conversation. It was very private, something I could not share until the time was right. That time was between the salad and the ravioli on June 16, 2009. Richard asked me, “What was Mother Teresa’s leadership style like?” That question ultimately led me to write this book with my mentor, Lou Faust. Completing the book has proved to be an important part of my purpose. So, thank you, Richard, for shifting my lens to view Mother Teresa from a leadership perspective, which allowed this wonderful story to emerge and be shared.

LOU’S STORY: I was working late one...

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Verlag
Berrett-Koehler Publishers
Erscheinungsdatum
2011
Sprache
Englisch
ISBN 10 
1605099511
ISBN 13 
9781605099514
Einband
Gebundene Ausgabe
Anzahl der Seiten
144
Kontakt zum Hersteller
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