Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service - Softcover

Bell, Chip R.

 
9781598694680: Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
Softcover
ISBN 10: 1598694685 ISBN 13: 9781598694680
Verlag: Adams Media, 2007

Inhaltsangabe

Although more products and services are available than ever before, companies are still sending out the wrong message by giving their customers boring, apathetic, impatient, and uninspired service, when an organisation's commercial success is incumbent upon making customers feel valued."Customer Loyalty Guaranteed" shows leaders at all levels how to awaken the "spirit to serve" in every employee. It includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining remarkable service over the long-term.Customer service gurus Chip Bell and John Patterson provide fresh concepts on how organisations must deal with today's "new" customer, and show companies how to infuse their organisations with passion that customers will connect to.

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Über die Autorin bzw. den Autor

Chip R. Bell is the founder of the Dallas-based Chip Bell Group and one of the US's leading experts on customer service. His previous books have all been on bestseller lists. John R. Patterson is founder and President of the Atlanta-based Progressive Insights, a Chip Bell Group alliance partner.

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Verlag
Adams Media
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
1598694685
ISBN 13 
9781598694680
Einband
Taschenbuch
Anzahl der Seiten
256
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Verantwortliche Person
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