Lau, Ram Khare, and William Y. Chang, all current or former researchers or engineers at Telcordia Technologies in New Jersey, present a service model that can underlie the effective management and operation of a successful wireless business that combines technologies from both cellular phones and Internet access to provide voice service. They cover the new generation of service assurance and its business applications in the telecommunications value chain, technologies and operations, the scope and research results of the service model, and a wireless service as a composite identity of information model and processes. Annotation ©2005 Book News, Inc., Portland, OR (booknews.com)
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Richard Lau is chief scientist of the Internet and Wireless Network Management department at Applied Research of Telcordia. Ram Khare is a principal systems engineer at Tactical Systems and Solutions Business Unit of Science Applications International Corporation. Y. William Chang is president of Acumaestro, Inc., a system development firm specializing in service design and management for information technology.
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