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Implementing SAP Customer Competence Center: Learn the requirements for the technical, strategic, and organizational success of your SAP CCC. Control ... from interna... (SAP PRESS: englisch) - Hardcover

Otto, Boris; Wolter, Jörg

 
9781592292585: Implementing SAP Customer Competence Center: Learn the requirements for the technical, strategic, and organizational success of your SAP CCC. Control ... from interna... (SAP PRESS: englisch)
Hardcover
ISBN 10: 1592292585 ISBN 13: 9781592292585
Verlag: SAP PRESS, 2009

Inhaltsangabe

This book is the comprehensive guide to the building, development and operation of a SAP Customer Competence Center. The standard reference on SAP CCC, it brings together strategic advice, pragmatic instructions, real-life examples and best practices. Each area of SAP CCC - from developing and establishing an SAP CCC strategy to creating and enabling employees - is addressed in the order it would appear in a project. In addition, the book gives definite advice regarding the operation of a CCC. Numerous examples based on the authors' project experiences bring these concepts to life.

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Über die Autorinnen und Autoren

Boris Otto is a Senior Business Consultant at SAP Business Consulting EMEA where he is in charge of the portal competence team. He has several years experience in program management for SAP EP implementations and rollouts for major German companies.

As Principal Business Consultant at SAP Business Consulting EMEA, Jörg Wolter is responsible for the development of service portfolios. At the moment, he is advising an international trade company in designing a portal strategy and in questions of profitability.

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Verlag
SAP PRESS
Erscheinungsdatum
2009
Sprache
Englisch
ISBN 10 
1592292585
ISBN 13 
9781592292585
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
169
Kontakt zum Hersteller
Rheinwerk Verlag GmbH
service@rheinwerk-verlag.de

Rheinwerkallee 4
Bonn
53229
Deutschland