SAP Solution Manager (SAP PRESS: englisch) - Hardcover

Schäfer, Marc O.; Melich, Matthias

 
9781592290918: SAP Solution Manager (SAP PRESS: englisch)
Hardcover
ISBN 10: 1592290914 ISBN 13: 9781592290918
Verlag: SAP PRESS, 2007

Inhaltsangabe

This unique book helps administrators and IT managers to quickly understand the full functionality of SAP Solution Manager, release 4.0. Readers get a thorough introduction in the areas of Implementation and Operations, especially in the scenarios Project Management, Service Desk, Change Request Management, and the brand new function Diagnostics (root cause analysis). The integration capabilities with third-party tools from the areas of Help Desk and Modelling, as well as the relation between the functionality and ITIL Application Management are also dealt with in detail. The book is based on the latest information derived from the ramp-up experience of release 4.0, and makes extensive use of invaluable customer success stories.

Highlights include:

  • SAP Solution Manager and ITIL
  • Support in the Application Management Phases
  • End-to-End Solution Support
  • Change Request Management
  • Solution Monitoring and Reporting
  • Solution Manager Diagnostics (Root Cause Analysis)
  • Issue Management and Service Desk
  • Roadmaps and Implementation Content
  • Test Support and E-Learning Management
  • Planning and Delivery of SAP Services
  • Integration of Third Party Tools

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Über die Autorinnen und Autoren

Marc Oliver Schäfer studied English and German Literatures and Languages at the University of Tübingen and worked with DaimlerChrysler as a language and intercultural trainer for two years. He joined SAP in 2000 as a product manager for the Customizing Tools development team. In 2005, Marc became part of the Service Solution Management organization as a senior product manager where his responsibilities lie with compliance, Change Request Management and Service Desk topics in SAP Solution Manager. He can be reached at marc.oliver.schaefer@sap.com.

Dr. Matthias Melich studied English Literature at the University of Rochester (New York), and Mathematics and English Philology at the University of Cologne. He also received his Ph.D. in Computer-Based Language Learning at the University of Cologne in 1993. He joined SAP in 1995 as a member of the Common Objects and Modeling team, and a year later joined the Archiving Solutions team. In 1998, Matthias became responsible for Product Management of Customizing Tools. In January 2005, he became part of the Service Solution Management organization where he is Director of the Global SAP Solution Manager Product Management team. He can be reached at matthias.melich@sap.com.

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Verlag
SAP PRESS
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
1592290914
ISBN 13 
9781592290918
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
490
Kontakt zum Hersteller
Rheinwerk Verlag GmbH
service@rheinwerk-verlag.de

Rheinwerkallee 4
Bonn
53229
Deutschland

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ISBN 10:  3898427781 ISBN 13:  9783898427784
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