For anyone newly promoted to a management position, the influx of expectations and responsibilities can seem daunting. In Common Sense Management, veteran management consultant Roger Fulton distills a career's worth of experience into basic principles, encouragement, and advice. Fulton speaks not only to managers, but also to supervisors and leaders, demonstrating how it's possible to succeed at any level in any industry, and that the same core values and practices apply. With practical sections such as "25 Common Mistakes Made by New Supervisors" and quotations from visionary leaders, from Confucius to Abraham Lincoln, this helpful guide offers motivation and support for anyone looking to succeed in a position of authority.
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ROGER FULTON brings more than twenty-five years of practical management and leadership experience in both the public and private sectors to his writings on business. He has operated his own management consulting firm since 1990. He lives in Glens Falls, New York.
THE AUTHOR SCOOP
How did your book, Common Sense Management, come to be?
When I got promoted to a supervisory position there was no management training, little guidance, and no mentor. I was thrust into that supervisory position and left to "sink or swim." I vowed at that time that if I ever got the education, training, and experience to write a simple guide for others, I would. And I did. I hope it helps others who are thrust into management positions to succeed and make their business and personal lives less stressful, to say nothing about the increased quality of life for the people who have to work for them.
If you had to boil down the message of Common Sense Management to one sentence, what would it be?
No theories, no fluff; just good old common sense on how to succeed in the real world of management in any industry.
How long did it take you to write Common Sense Management?
Well, I had to take the time to make lots of errors, figure out how to correct them, deal with both competent and incompetent bosses (I learned from both), and I spent 13 years in night school and 25 years of practical experience in both the public and private sectors. Then I had to write the book. So the short answer is: a lifetime.
INTRODUCTION Welcome! Thank you for selecting this book. I've designed it with your future success in mind. In it, you will find very practical tips on how to be a successful supervisor and manager. And once you master those two categories, you'll find tips on how to be a successful leader as well. But let's not get too far ahead of ourselves. There are some basic ideas and concepts you will need to embrace before we get started. This Is the Real World This book is about your success in the real business world and your involvement in it. No matter what industry you have chosen, profit/nonprofit, manufacturing, or service, this world is real. You are no longer in that safe school environment. In the business world, you are judged on your ability to get things done. Your successes and your failures are your grading system and the stakes are high. Success leads to promotions and higher pay and benefits. Failure sends you to the unemployment line, and you must start all over again with one strike against you. So if you value driving a good car, living in a nice place, and having the respect of all who work with you, you will want to pay attention to the ideas, tips, and rules presented in this book. Rules In general, if you want to be successful in your chosen industry, then you must follow the general rules of that industry. In most cases, those rules are common sense. If you work around gasoline, then don't smoke. If you work near deep water, you might want to invest in swimming lessons and a life jacket. If you work with people, you might want to learn how to get along with them. In this book, I'll give you rules, tips, and guidelines for being a successful supervisor, manager, and leader in any industry. It's all designed so that you don't accidentally blow yourself up, you don't drown in your efforts to succeed, and you learn how to get along with people. People Business is about people. They come in the form of customers, suppliers, coworkers, subordinates, and bosses. And how you interact with all of those people will determine your own success. Keep in mind that those people, at all levels, are the key to the success of any business. Without people, there is no business, and if there is no business, there is no work for you as a result. Throughout this book, please remember that people are the key to your success or failure as a supervisor, manager, or leader. Moving Forward Take a deep breath, contemplate your future briefly, and read on to get started on the road to the success of your own career. The future belongs to those who dare.--Anonymous Joining the Management Team Once you have proven yourself as a good and dedicated employee, you can expect to be promoted to a supervisory position. There you will not only be responsible for your own performance but also for the performance of other employees. That promotion will make you a part of the management team.This team consists of you, your boss, your boss's boss, and so on, up the organizational ladder. And you will all have one major goal: to get the job done correctly and on time, whatever that job is in your organization. In the following paragraphs, we will look at what each stage means and how you fit into the various categories of management responsibilities. The explanations relate directly to the three parts of this book.
Supervision: Overseeing the work of other people. That means making sure that they do their work and meet the goals and deadlines as expected.
Management: Bringing people and things together to be sure that the job gets done on time. It requires getting people, equipment, and parts to the right place at the right time so it all comes together as a final and complete package.
Leadership: Having the vision to look ahead and know where you and your unit are headed in the future and getting everyone on board to help you all get there. (Hint: to be a successful leader, you must also be a successful supervisor and manager.) Let's review the job skills required of supervisors, managers, and leaders and how they interact. The supervisor oversees the work of people. The manager brings people and things together. And the leader has the vision to put it all together and take the group where it needs to go. These three categories all interact and build on one another, regardless of the job title. Leaders can't get anything done without people--and that means motivated people with excellent supervision and management skills. And you can reverse it and say that supervisors and managers can't get anything done unless they have leaders to show them the way and give them the necessary equipment and resources to get the job done. So let's make it clear that you will need to learn all of the skills presented in this book to be a good supervisor, a good manager, and a good leader. Put them all together and you will succeed within your organization. It's all very simple once you know the rules to follow and the problems to avoid. And this book will help you to do just that. Best wishes for a long and successful career in your chosen industry, no matter how high up the ladder you choose to go. ---Roger Fulton Chapter 1Your introduction to supervision Once you have proven yourself as a reliable, dependable, and very capable worker, your employer will think that you are an excellent role model for others in the organization. Then he will want to promote you from basic worker to overseeing the work of some small group of other workers. In essence, you will become a supervisor of others and their work. That small promotion will come with a pay raise and added responsibilities. Supervising the work activities of other people can be a rewarding and satisfying experience. It can give you the opportunity to coordinate the activities of several people, or several groups of people, and to ultimately see the fruits of their efforts turn into a fully developed final product--one that no single person could produce alone. Don't Panic Dozens of ideas, proven concepts, and solutions are presented on the following pages. They are presented in a practical, concise, commonsense form so that you can start using them tomorrow to be the best supervisor that you can be. It should be noted, however, that this section does not tell you how to handle every situation. That would be impossible since every situation, every employee, and every supervisor is different. The key to successful supervision is your ability to handle the unique and unusual situations that will confront you throughout your career. The material contained in this book will give you guidelines for success, but it is you, and you alone, who must use this wisdom and your own common sense when handling each new and challenging situation. Can You Be a Successful Supervisor? The answer to that question is that most people can succeed as a supervisor. But just as with success in anything, it will require knowledge, training, experience, and a great deal of effort on your part. Other people can help you, but it is you who must put forth the effort to succeed. In addition to having the common sense to pick up this book, you already have completed several steps toward your success: 1. Your superiors already have faith in your abilities to be a supervisor since they have given you that title. 2. You probably already have a great deal of knowledge and experience in your own industry that can give you insight into future problems and solutions. 3. You already have a positive attitude toward your work and your company since you have put forth the effort to be successful in your career thus far. Given these assets, it...
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