The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship - Softcover

Read, Brendan; Fleischer, Joseph

 
9781578200979: The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship
Softcover
ISBN 10: 1578200970 ISBN 13: 9781578200979
Verlag: CRC Press, 2002

Inhaltsangabe

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

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Über die Autorin bzw. den Autor

Joe Fleischer, Call Center magazine's chief technical editor, regularly writes about how companies use technology to serve customers by phone and online. He's in frequent demand as a speaker at leading events, including Call Center Demo and Conference. Brendan Read, Call Center magazine's services editor and author of Designing the Best Call Center for Your Business, writes about site selection, design, staffing, training, certification, outsourcing, teleworking, and laws and regulations. An experienced reporter and business journalist, he writes and occasionally speaks at trade shows in a unique way that makes complex topics understandable and interesting.

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Verlag
CRC Press
Erscheinungsdatum
2002
Sprache
Englisch
ISBN 10 
1578200970
ISBN 13 
9781578200979
Einband
Taschenbuch
Anzahl der Seiten
272
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

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